KACE® Cloud Mobile Device Manager

Release Notes

August 2022

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud Mobile Device Manager allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains one new feature and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+

Apple

  • iOS, iPadOS, tvOS15+
  • macOS 13+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 13+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

 

New features

New feature in KACE Cloud:

See also:

Enhancements

The following is a list of enhancements implemented in KACE Cloud.

Table 1: General enhancements

Enhancement Issue ID
Device administrators can now update the product key on managed Windows devices. The Set Windows Key command from the Windows menu allows you to change the product key on selected Windows devices. The result of this command appears in the Device History view and the Notification panel. If the product key is valid, the command is successful. Providing an invalid key always results in an error. For more information about this feature, see Change the Windows product key. 6370
Starting in this release, the device inventory process obtains the Windows edition from applicable managed devices, such as Windows 11 Pro, Windows 11 Enterprise, and so on. This information appears in the Device Details view, when you select a managed Windows device. Filtering is also available based on the Edition value. 6368

Resolved issues

The following issue is addressed in this release.

Table 2: General resolved issues

Resolved Issue Issue ID
When viewing effective permissions with conflicting results, the UI now returns a message indicating that the conflicting changes cannot be displayed (rather than an error message). 6628
Performance is improved when re-enrolling devices. 6599
Sideloaded apps no longer get updated multiple times. 6586
Clearing notifications was clearing for all users, not just the logged-in user. 6515
Windows Defender configuration profiles could not be linked to a policy when a Windows firewall configuration was already linked. 6512
Removing a Windows custom profile from a device could result in a 404 error if the OMA URI did not support the DELETE operation. 6499
UI messaging is improved when unenrolling or deleting a device. 6498
UI messaging is improved when attempting to upload an invalid appconfig.xml file. 6497
An error message is displayed when uploading an appconfig.xml file without a presentation section. 6439
The policy manager was only sending the next available command with each inventory run instead of sending all available. 6405
Personal passcode rules on Android 12 work profiles no longer continually try to install since they are not supported in Android 12+. 5840

Known issues

The following issues are known to exist at the time of release.

Table 3: General known issues

Known Issue Issue ID
On Android, when installing kiosk apps during enrollment, the Installation Window may close prematurely leaving a blank app window. This should resolve automatically within a few minutes, after the apps in question complete installation. 6667
Android app associated with a policy appears to be installed on a device before it is actually installed, for example when the device is unavailable. 6182
Windows variable replacement does not remove spaces. 5975
An Android agent update causes the device to exit kiosk mode. 5850
Some types of option sets are not applied to Android COPE devices. 5843
Smart label is not automatically including new macOS 12 devices. 5514
The KACE Connect app occasionally fails to deploy with the configured settings. The root issue is that the app settings are not always imported from Google Play appropriately. Deleting the app from the library and re-importing typically fixes the issue. 5510
iOS restriction sets can occasionally get left behind on a device. This is rarely an issue when applied through policies, but can occur if a restriction set is manually deployed to the device before the policy manager has a chance to push it. 4949
Installing a VPP (iOS) app to device while assigning the license to the user (instead of the device) fails. 4756
An Android Web App cannot be deleted from the app library if it was unapproved from the Google Play store. 4693

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product


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KACE Cloud Help Center
Updated - August 2022